Features

Newest Features

• iPhone Support (beta!)
• Enhanced Google Product Data Feeds
• Better Google Chrome Browser Support
• Better Apple Safari Browser Support
• Point-of-Sale Orders
• Address Verification System
• Partial Payments & Credits
• Customer Quotes
• Showcase Deals
• PDF Invoices
• Order Pipeline
• Improved Store Search
• Web 2.0 ShopKeeper
• ..and many more optimizations and fixes!

General Features

• Customers around the world may shop 24/7/365 in the store.
• World Wide Web enabled software.
• Customer accounts - quick & easy ordering on subsequent visits to the store.
• Unlimited category/subcategory levels, products in catalog, customer accounts.
• Browse products easily by category.
• Search capability for entire product catalog.
• Server-side design - no specialized software required for customers or store managers other than a web browser.
• Remote admin - make instant changes (add products, update prices...) to the store anytime from any computer.
• Database backend - efficient and secure storage/retrieval of customer and store data.
• Page Templates allow those who know HTML to completely design the look of the store.
• ShopKeeper uses straight-forward interface of forms & menus.
• Automatic e-mail order notifications and receipts.
• On-line and Off-line ordering modes.
• Real-time credit card transaction processing via merchant gateway.
• Email Customers PDF Invoices
• Secure - transactions processed via Secure Socket Layers (SSL); customer/order data encrypted in database.
• Account and password authentication for customers and store managers.
• Shipping - choice of multiple algorithms for calculating charges.
• Sales tax - configurable zones for tax calculations.

Products Catalog

• Catalogs can have an unlimited number of products, categories, and subcategories.
• Products can have an unlimited number of attributes (size, color, material, ...).
• Products can have fixed or variable pricing (ex: donations or auctions sites)
• Documentation can be added to products to help support customers purchase
• Electronic products can be downloadable via the store.
• Customer can browse store by category and conduct store-wide or category-specific product searches.
• Quantity price breaks
• Categories contain summaries & thumbnail images of products that can be selected for product description & full size image.
• Downloadable products allow store to take order and then allow downloading of electronic items (e.g. manuals, software...).
• Units of Measure can be set to English or International (metric) units for weights & dimensions.
• Products can be tied to Inventory Parts for tracking and re-ordering
• Product Molds allow you to build a framework to quickly create products from
• Bulk Updater to quickly change entire category of products at once
• Advanced Updater to quickly change entire categories of a product with individual product customization
• Price Uploader - update prices, retail prices, as low as prices, and quantity price breaks for the entire product catalog
• Store "Power" Searching and Sorting
• Smarter Product Browsing
• Froogle - generate a Google Products feed to link your catalog to Google's service

Shopping Carts

• Items can be added or removed to the cart at any time prior to the customer finalizing the order
• Keeps track of items in the cart (qty, attributes, & dollar amount) a customer has selected for purchase
• Shopping cart and its contents are viewable at any time by the customer
• Items in the cart can be updated (change quantity, color, size) at any time prior to the customer finalizing the order
• Highlighted savings for items qualifying for quantiy discounts

Customers

• Customers can create their own store accounts, to allow them to do "express" checkouts and track the status of their orders
• Account information is password protected and may be reviewed and updated by the customer at any time
• Customers can set their account preferences at any time
• Track Current Orders being shipped
• Review Order History
• Receive email notifications form the store on orders or promotions
• Better Catalog Navigation
• More Search Menu Options
• Export customer data for hard mailings or other promotion
• Export filters for targeted customer segments
• Customer Groups
• Customer Account Emailings support HTML or plain text store emails

Orders

• House Orders allow for POS orders in store or over phone
• Web Orders for Customers online
• Estimates for customers when
• Real-time credit card transactions processing for on-line orders
• Off-line order support for customers reluctant to provide credit card information via the Internet
• Notifications are e-mailed to store managers when an order is placed
• Order Receipts are e-mailed to customers automatically after they place an order
• Order Status e-mails are sent to customers when store managers process their orders
• Tracking of orders can be done through customer accounts
• Store managers may easily approve or cancel orders that they have received
• Customers can download electronic goods directly from store after order approval
• Configurable "do business with" country selections
• Orders database can be exported and downloaded into other applications like Microsoft Excel
• Tax Exempt overrides
• Partial Payments
• Order Balances Due
• Issue Credits
• PDF Invoices
• Control access to Electronic Goods / Grantand Revoke Downloads
• Export order data for use in other applications (QuickBooks, ...)

Check Out

• Customers use a secure connection to the e-commerce store while checking out.
• Address Verification System support for Shipping Address
• Billing Verification System support for Billing Address
• Real-time payment processing (PayPal, Authorize.NET, LinkPoint, VeriSign)
• Live Shipping quotes from major carrriers
• Duplicate order protection
• Printable Receipt page

Inventory

• Track Inventory levels for parts / products
• Set Stock Levels for On Hand, Due In, Due Out
• Low & Out of Stock Alerts and Reports
• Create Suppliers
• Search Inventory by part code, supplier, or stock level
• Build Inventory Orders to send to Suppliers
• Parts Uploader - upload portions or entire inventory at once
• Order Notification emails to suppliers
• Follow Supplier Orders and release into inventory

Product Featuring

• Recommendations (cross promote), customers who bought this also bought ...
• Promotions for certain products with a promo code
• Promotions can be either % off or a $ value on a minimum purchase
• Timed Promotions - can set start and end dates
• Sales for certain products (no codes required)
• Sakes be either % off or a $ value on a minimum purchase
• Hot Product Deals for top selling products
• New Product Deals for newest products
• Great Product Deals for best savings low cost products
• Showcase Deals for featured products

Shipping & Sales Tax

• Order packaging puts your products into boxes for shipping
• New zones allow for high detail for tax and shipping
• Zones can be built using countries, states / provinces, counties, and ZIP codes
• Shipping charges can be based on a flat-rate or a threshold calculation
• Multiple algorithms for threshold calculation; including total dollar amount, total weight, or total number of items of orders
• Store managers can define the flat-rate and threshold levels for determining shipping charges
• Multiple shipping zones and different charges that apply to each zone
• Sales tax rates are calculated automatically and included in orders
• Multiple tax zones and different rates that apply to each tax zone
• "Tax free" and "free shipping" zones
• Customer "Pick Up" policy allows customers to pick up orders at store; saving them shipping costs
• Real-time quotes for over 20 shipping methods
• UPS shipping charge quotes
• USPS shipping charge quotes
• FedEx shipping charge quotes
• Distance from Store based Shipping Module

Themes & Templates

• Default theme with over 50 templates
• Design your store front using templates
• Easily modified from within ShopKeeper without HTML requirements
• .Custom Product pages
• Custom Category Pages
• User Defined Pags
• FedEx shipping charge quotes.
• Distance from Store based Shipping Module
• Easily copy and switch between themes
• Templates support StyleSheets (CSS), JavaScript, Flash
• Easily add third-party features (ex: online chat)

Reports

• Customizable performance and analysis reports
• Settable timeframes for reports (daily, monthly, annual, ...)
• Store Statistics - Product, Category, Cart, Search Reports
• Store Referrals Report - where customers are coming from
• Customer Reports - top customers
• Product Reports - what's selling, what's not
• Employee Reports - performance reports
• Order Reports - total customers, sales, taxes, shipping and other charges
• Payment Reports - credit cards, sales tax, zones
• Aging Statements

Store Settings / Policies

• Quickly set store settings to match business policies
• Merchant Gateway Settings - real-time, require CVV2, credit cards accepted
• Store Policies - Terms & Conditions, Returns, Help, ..
• Email templates for customers and store managers
• Countries / Divisions "doing business with" list
• Website information
• Vendor Address and contact information
• Store Settings (products per page, # of deals, ...)
• Status online / offline
• Shipping controls to allow store pickups, taxable shipping, and origin of shipments
• Customer preferences

Pipeline

• Order pipeline for orders that are "built" before shipment
• Departments can be defined (Warehouse, Shipping, ..)
• Departments claim unassigned orders, work them, move to next department
• Store managers have visibility into all departments
• Quickly visualize bottlenecks in the order process
• Give customers insight into where their orders are
• Optional feature (not required to be configured for store)

Shopkeeper

• Create manager roles to give store managers access to only the functions and information they need
• No special software required by store managers to configure/update/build/maintain their on-line stores
• ShopKeeper interface allows store managers to completely configure their stores
• Catalogs can be built with unlimited categories and products
• Orders can be viewed, tracked, and processed with e-mails being automatically sent to the customers
• Exporting database for customers and orders in CSV format to use with other applications like Microsoft Excel
• Customer accounts and order histories can be viewed and updated
• Total control over configuration: store policies, store contact information, web design (color, images), and merchant accounts
• Store managers can access the ShopKeeper interface from any computer, given the proper account authentication