Ecommerce Support

The QuadCommerce software was developed completely in-house by Quadsimia, which means that we fully support the software and its on-going development. We continuously encourage our clients to provide us feedback on features and capabilities that would make our software even better!


Ecommerce Support Center

Toll Free Phone Support
888.499.4440
hours
M-F 07:00-19:00 EDT
Email Support
support@quadcommerce.com
hours
M-F, Sat, Sun / 24 hrs

* Ecommerce Support Center is only available for customers with current Support Plans. General inquiries should be sent to info@quadocmmerce.com or by contacting us.


Standard Support (Managed Stores)

If you have a managed store solution from us, you won't have to worry about your server and network hardware, web servers, databases, and all auxiliary software packages necessary for your QuadCommerce store’s function.

The Standard Support plan will give you access to our team of QuadCommerce professionals to help you wih your online store's day to day operational questions and troubleshoot any problems that may arise.

Standard Support
$17.50/month
Software Updates
included
Toll Free Phone Support
included
Email Support
included
Current Promotion:
purchase 1 year support with new store,
receive 1 month FREE

Remote Support (Client Hosted)

Do you host your own QuadCommerce store? We can still support you with our Remote Support Plan. Have access to QuadCommerce professionals to help you troubleshoot or walk through a task in the store and keep your store current with the latest software updates.

Remote Support
$29.95/month
Software Updates
included
Toll Free Phone Support
included
Email Support
included
Current Promotion:
purchase 1 year support with new store,
receive 1 month FREE

1-Time Support

QuadCommerce clients who do not have a support contract can opt at any time for a one-time support call/e-maili for a cost per incident.

For all support, if your call is due to a bug/error in the QuadCommerce software, you will not be charged for that support call (and we’ll fix the bug too!)

One Time Support
$250 / incident

Additional Support

Since our team built the software, we can rapidly customize it to meet unique business requirements. Contact us for a quote on special support or customizing the software to meet your business needs.

Additional Support
contact us for a quote

All product & support pricing information is subject to change.

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