FAQ

Question:

How do I handle refunds or returned merchandise?

Answer:

Store policies are determined by your business.

The ShopKeeper provides a policy input page that will allow you to provide all the details you want on store policies such as refunds, returns, exchanges, privacy, ... on your ecommerce site for customers to view.

If you have a merchant gateway and are taking real-time payments, you can also process credits to customers via the ShopKeeper.

General

• What does a QuadCommerce license entitle me to?
• What support is available for QuadCommerce?
• Do I need special software or hardware to run QuadCommerce?
• Is there any documentation available for QuadCommerce?
• What security is there in QuadCommerce?
• If I use QuadCommerce, do I have to host my web site with Quadsimia?
• Can I really create a store by myself, without any assistance from anyone other than the basic support?
• What type of software is required for me to use QuadCommerce?

Product Catalog

• What if I have thousands of products and don't have time to build my products catalog?
• What are attributes? And how many attributes can a product have?
• How many products or categories can I add to my on-line shop?
• What if I have a product out of stock or backordered? Do I have to remove the product and re-add it later on?
• How do I change the price of an item?
• I want to sell clothing but prices are different for certain sizes and materials. Would I need to create a separate product for each differently priced item?
• How do I place my products on other web pages or sites?
• How do I set up a "special sale" for certain products?

Orders

• Can a customer order more than one of a product?
• How do I know when I receive an order from a customer?
• How would a customer provide any special instructions related to her order?

Payment Methods

• What merchant gateways can be used for processing payments?
• Can I use PayPal with QuadCommerce?
• Can QuadCommerce handle real-time credit card transactions?
• What if a customer is uncomfortable entering his credit card information on the Internet?

Shipping & Taxes

• What type of custom shipping modules are available?
• How does QuadCommerce calculate shipping charges?
• Why are only some shipping methods available to one customer while other methods are available to another? I want all the shipping methods to be available!
• What if I have products where sales tax is not applicable?
• My store always charges $0 for shipping! I have selected some of the shipping carriers to use, what is going on?

ShopKeeper

• How do I handle refunds or returned merchandise?
• What is the ShopKeeper?

Templates

• How can I change the look of my on-line shop?
• Can I use JavaScript, if I want to modify the store templates myself?
• I'd rather have a shopping basket than a cart. Can I do that?