FAQ

Question:

What type of custom shipping modules are available?

Answer:

In addition to being able to interface with shipping carriers like FedEx and UPS, QuadCommerce has the ability to define its own shipping charges based on custom modules.

QuadCommerce currently include 4 shipping modules:
1. flat rate - a fixed charge is applied to all orders.
The remaining modules are based on threshold settings that the ShopKeeper defines. These include:
2. total $ amount - shipping is charged based on the total dollar amount of the order.
3. total quantity - shipping is charged based on the total number of items in the order.
4. distance to ship - shipping is charged based on the distance from the store to the shipping destination.

General

• What does a QuadCommerce license entitle me to?
• What support is available for QuadCommerce?
• Do I need special software or hardware to run QuadCommerce?
• Is there any documentation available for QuadCommerce?
• What security is there in QuadCommerce?
• If I use QuadCommerce, do I have to host my web site with Quadsimia?
• Can I really create a store by myself, without any assistance from anyone other than the basic support?
• What type of software is required for me to use QuadCommerce?

Product Catalog

• What if I have thousands of products and don't have time to build my products catalog?
• What are attributes? And how many attributes can a product have?
• How many products or categories can I add to my on-line shop?
• What if I have a product out of stock or backordered? Do I have to remove the product and re-add it later on?
• How do I change the price of an item?
• I want to sell clothing but prices are different for certain sizes and materials. Would I need to create a separate product for each differently priced item?
• How do I place my products on other web pages or sites?
• How do I set up a "special sale" for certain products?

Orders

• Can a customer order more than one of a product?
• How do I know when I receive an order from a customer?
• How would a customer provide any special instructions related to her order?

Payment Methods

• What merchant gateways can be used for processing payments?
• Can I use PayPal with QuadCommerce?
• Can QuadCommerce handle real-time credit card transactions?
• What if a customer is uncomfortable entering his credit card information on the Internet?

Shipping & Taxes

• What type of custom shipping modules are available?
• How does QuadCommerce calculate shipping charges?
• Why are only some shipping methods available to one customer while other methods are available to another? I want all the shipping methods to be available!
• What if I have products where sales tax is not applicable?
• My store always charges $0 for shipping! I have selected some of the shipping carriers to use, what is going on?

ShopKeeper

• How do I handle refunds or returned merchandise?
• What is the ShopKeeper?

Templates

• How can I change the look of my on-line shop?
• Can I use JavaScript, if I want to modify the store templates myself?
• I'd rather have a shopping basket than a cart. Can I do that?